FAQs
SHOPPING INFORMATION
We offer FREE standard delivery on all UK orders over £50. Orders under £50 will incur a £3.95 delivery charge. We can also deliver worldwide for a small delivery fee (shown at checkout).
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Depending on the size and weight of your order we will use either Royal Mail, UPS or DPD, and for large or fragile items such as furniture, we will use a private courier.
Amendments to orders can only be made if your order hasn't been dispatched from our warehouse.
As soon as your order has been dispatched from our warehouse you will receive an email with your tracking number which will be live after 24 hours.
PAYMENT INFORMATION
Please contact us with your name, order number and photo showing your concerns and we shall help you resolve your problem.
Please contact us with your name, order number and photo showing your concerns and we shall help you resolve your problem.
For full information on our returns policy, please click here.
Please call us or email us as soon as possible to arrange order amendments or cancellation. We will aim to amend any orders before packing or dispatch. If we have already dispatched the order, then we will have to wait until you return the item(s) back to us for an exchange or refund.
If your order is delayed, lost, or misrouted, please click here to contact us and we will look into the matter for you. If the delay or loss is beyond your control and not caused by you, we will cover the related costs. For any supplementary costs incurred, the customer is liable.
Please use the 'Contact Us' form at the top of this page and one of our team will respond as soon as possible.